Frequently Asked Questions

Everything you need to know about your Cellexia Labs experience.

Are Cellexia Labs products cruelty-free?

Yes, all of our products are 100% cruelty-free. we never test on animals at any stage of the formulation process.

How long does shipping usually take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but usually arrive within 10-14 business days.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product for a full refund, minus shipping costs.

Are your skincare formulas safe for sensitive skin?

Our products are dermatologist-tested and formulated to be gentle. However, we always recommend performing a patch test on a small area of skin before full application.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.