Returns & Exchanges

At Cellexia Labs, we stand behind the science of our skincare; if you are not completely satisfied with your purchase, we offer a 30-day window for returns and exchanges to ensure your skin finds its perfect match.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the products in their original packaging, ensuring all glass vials and bottles are protected to prevent damage during transit.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.

• 4.
  Receive Your Refund

  Once our laboratory team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.